At Metrohm DropSens, we establish our quality policy with a deep commitment and a clear objective: to satisfy the needs of our customers at the highest level.
Throughout our activity, the development and commercialization of products and services, we always work with the highest technical and scientific rigor to guarantee the quality and safety of the whole process and the final result.
Metrohm DropSens has established this quality policy and is committed to complying with it in order to guarantee the correct development of the daily activity and operation of the company for the benefit of all our customers.
From Metrohm DropSens, we establish this quality policy and we are committed to comply with it to ensure the proper development of the daily activity and operation of the company for the benefit of all our customers.
To develop, maintain, and continuously improve a quality management system in accordance with the provisions of the UNE-EN ISO 9001 and ISO 13485 standards in force:
–ISO 9001, an internationally recognized standard for quality management systems, which ensures a logical approach to the efficient management of processes and personnel leading to effective products and services.
–ISO 13485, for the “manufacture of sensors for medical devices” that meet regulatory requirements for design and development, verification, validation, process control and process strengthening.
To act under the fundamental precept of respecting and complying with the regulations and legal requirements applicable to the activities developed and the products marketed.
Establish objectives to achieve better quality quotas, committing to meet them through ther allocation of the necessary resources.
To disseminate the quality policy among the interested parties, thus ensuring their understanding and making the Organization’s principles known.
To ensure the commitment of all personnel to quality through participation in decision-making on activities related to the quality management system, promoting the involvement of personnel with the system, thus facilitating the knowledge, understanding and application of the documented procedures related to their work.
To provide all company personnel with a favorable and safe working environment, encouraging personal motivation and promoting teamwork, making it possible for each and every worker to feel that he/she is an important part of the process.
To guarantee the training of its employees through periodic evaluation and continuous training.
Maintain a fluid communication with customers, allowing the planning of product design and development activities according to customer needs, ensuring personalized treatment.
To establish a fast and efficient monitoring system of its products in the market, ensuring that defective products that, by mistake or ignorance, are launched into the market are removed from the marketing process and from the customer in an efficient way.
Establish adequate means of communication with its suppliers to improve the service provided to customers.
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